Review management software features built for the counter, not the boardroom

What you get in one plan

Review management software is usually sold in tiers: a basic plan missing the useful parts and a premium plan priced for chains. Testimonic has one plan and every business gets the same tools.

• Google review QR code ending on your Google review form. Unlimited codes, PNG and SVG downloads, print-ready A4 and A5 sheets.
• Ready-made wording in English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali and Punjabi, built from the highlights the customer picks, fully editable.
• Private feedback form for low ratings, shown alongside the public Google option, never instead.
• Dashboard and analytics: scans, sessions, ratings, clicks to Google, languages, top highlights and reported problems, with CSV download.
• NFC tags and plain links as extra entry points, counted separately from the QR.
• Business verification so only the owner can collect reviews for a listing.
• Your branding: logo, colour, headline and button text on the customer page.
• Custom highlights and sentences, plus the option to hide any default that does not fit.

All of it is on from the first day of the free month. The pricing page has the short version: first month free, then 249 per month.

Google review QR code

The QR code is the front door. A customer scans it with the phone camera, no app needed, and lands on a page carrying your name, logo and colours. Five taps later they are on your Google review form with their text on the clipboard. What makes it different from a plain Google link printed as a QR:

• The code never changes. It points to a short link, so you can edit your page, add languages or rebrand without reprinting.
• The review link is built from your Google Place ID, so it opens the right listing, not a search page where the customer has to find you.
• Every code is counted. Create one for the counter, one for the tents and one for the bill, and see which placement brings people in.
• Download as PNG for a designer, SVG for a printer, or open the ready-made A4 or A5 print sheet and press print.

The Google review QR code page covers placement, printing and measurement.

Ready-made wording in 11 languages including Hinglish

This is the part that gets people over the blank text box. After the star rating the customer taps the highlights that fit their visit: friendly staff, quick service, clean, value for money. The page then shows a few short reviews built from those highlights, in the language they chose.

How the wording engine works, honestly

There is no machine writing here. For each of the 11 languages and each business type we wrote lists of natural sentences: openers, one per highlight, closers. The page assembles complete reviews from those lists in the language selected. Because the sentences were written per language rather than translated by software, a Tamil review reads like Tamil. Three rules keep it honest:

• Only what was picked. If the customer did not tap "clean", no sentence about cleanliness appears.
• Fully editable. The suggestions sit above a text box. The customer can change every word, or ignore them and write from scratch.
• Never posted for them. The text is copied to the clipboard. The customer pastes it into Google's form from their own account and presses post. If they decide not to, nothing is published.

You can add highlights and sentences specific to your business and hide any default that does not fit.

Private feedback for low ratings

When a customer taps a low rating (you set the threshold, up to three stars), the page asks what went wrong and offers a private feedback form with an optional phone number. That feedback lands in your inbox, not on Google, and each case is marked open, in progress or resolved.

No gating, in line with Google policy

The important detail is what the page does not do: it never hides the Google option from unhappy customers. The public link stays on screen whatever the rating, because Google's policy does not allow businesses to solicit reviews from happy customers only. Private feedback is an extra channel, not a filter. The inbox keeps a history for each case, so a manager can see what was reported, who followed up and when it was closed.

Dashboard and analytics

The dashboard answers what an owner actually asks: is anyone scanning, are they finishing, are they clicking through to Google?

• Scans per QR code, NFC tag or link.
• Sessions and ratings: how many started the page, how many rated, and the star split.
• Clicks to Google: how many reached the review form with text on the clipboard.
• Languages your customers choose, useful when deciding what to print.
• Top highlights and problems: what customers praise, and what they report privately.
• Daily activity chart and a CSV download for the spreadsheet people.

Numbers are per code as well as in total, so a restaurant can compare table tents against the bill folder. For the wider view on turning these numbers into a reputation plan, see the review management software page.

NFC tags and links as extra entry points

A QR code is the usual entry point, not the only one. The dashboard supports three kinds, each counted separately:

• QR code for printed material.
• NFC tag for a tap-to-review card at the counter. Write the short link to any blank tag and taps are counted separately.
• Plain link for WhatsApp, SMS after a delivery, an email signature or a website button.

All open the same customer page, so nothing is set up twice.

Business verification and trust

A review page goes live only after we confirm the business is yours. You search Google, pick your listing, then confirm an email address at the website domain on your profile; if there is none, you ask for a manual check and we confirm it, usually within a day. This stops anyone collecting reviews for a shop that is not theirs.

From sign-up to first review

How it compares to asking for reviews by hand

Most local businesses already ask. The owner says "please leave us a review on Google", the customer nods, and sometimes a WhatsApp link follows. It is free and works occasionally, so it is worth saying what the software changes.

Asking by hand

• The customer must remember later, find your listing and write from a blank box.
• You cannot tell how many were asked, how many tried and how many gave up.
• Unhappy customers have no quieter route, so a problem first appears as a public one-star review.

With Testimonic

• The ask happens at payment and takes under a minute on the customer's own phone.
• The link opens the right listing, and the wording is in the customer's language, built from what they chose.
• Every scan, session and click is counted, so you know which placement is doing the work.
• Low ratings get a private form next to the public option, so problems reach you first without gating.

The software does not replace the ask. Staff still say "scan this if you have a minute"; it removes every step between that sentence and a posted review. The blog has guides, and the FAQ covers policy questions.